City of Marysville

IT PROGRAM

Mission/Vision Statement

Information Management provides vision and leadership for the most effective and efficient retention, storage, preservation and disposition of City records and the use and maintenance of technology throughout the City. Information Management strives to assist all departments and divisions in analyzing record storage and retention needs as well as technology needs and examines procedures to determine the most cost effective solutions, while increasing productivity and improving efficiency.

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Many of the city processes rely on computers, software, and other information technologies. The Information Technology (IT) division strives to maintain a sound local area network (LAN), while ensuring the best possible operating condition of our computers, printers, and software. This is accomplished with a three-pronged approach:

Use of a local IT contractor: This contractor provides maintenance support on a weekly basis, is on-call for emergency situations, and provides valuable technical expertise for future planning.

Use of Information Manager: By cross-utilizing the City's Information Manager, the City is able to provide many essential services to include server maintenance and computer troubleshooting, software updates, and training for employees, and website management for both internal and external sites.

Management: The department director works directly with other department and division heads to ensure all systems are operational through the use of a trouble outage process that includes an internal IT trouble log. Management also works closely to ensure all future system requirements are identified and included in future operational budgets.